Challenges and Needs
- Lack of a clear and comprehensive digital transformation strategy that reflects the directions of Saudi Vision 2030 and supports the sustainability of transformation.
- Weak internal and external beneficiary experience and the absence of clear digital indicators to measure improvement.
- The need to qualify the directorate to obtain internationally accredited quality certifications in quality management, risk management, and business continuity.
- Low assessment level in the digital transformation measurement index and the necessity to improve compliance and enhance readiness.
How We Helped the Client
- Applying best practices in digital transformation, governance, enterprise architecture, and total quality culture.
- Developing the directorate's digital transformation strategy in alignment and harmony with national digital transformation strategies and best practices, using reliable and proven methodologies.
- Enhancing the performance level of the directorate's digital services and improving the beneficiary experience.
- Promoting a culture of total quality, implementing quality systems, and obtaining accredited quality certifications.
- Improving the maturity level of the digital transformation index.
Impact and Results
- The project achieved a qualitative leap in digital transformation maturity and service quality within the directorate, reflected in:
- Developing a comprehensive digital transformation strategy that meets the requirements of Vision 2030 and serves the future of the directorate.
- Implementing ISO quality systems and obtaining the following accredited quality certifications: ISO 9001:2015, ISO 31000:2018, ISO/IEC 22301:2019, ISO/IEC 20000-1:2018.
- Improving the digital transformation index maturity to reach the integration stage.
- Enhancing the beneficiary experience through precise measurement tools and effective development plans.
