Challenges and Needs
- Absence of a clear strategic and implementation plan to direct digital transformation efforts in alignment with the Authority’s vision and objectives.
- Lack of an effective operating model and governance framework to manage digital transformation.
- Low maturity level of the digital transformation measurement index.
- Absence of institutional tools to manage strategy, initiatives, and projects in an integrated manner.
- Lack of a qualified internal digital transformation team capable of sustaining efforts after the initial build phase.
How We Helped the Client
- Updating the digital transformation strategy and preparing a detailed implementation plan and roadmap.
- Developing the organizational structure, operating model, and governance framework for managing digital transformation.
- Improving the maturity level of the Authority’s digital transformation index.
- Providing a technical system to manage strategy, initiatives, and projects in an integrated and user-friendly manner.
- Providing technical tools to manage compliance with digital transformation measurement standards.
- Supervising the implementation of digital transformation initiatives and projects, and addressing operational challenges.
- Conducting workshops and training programs to ensure knowledge transfer and sustainability after project completion.
Impact and Results
- The project contributed to a qualitative transformation in the digital transformation path within the authority, with key results including:
- A clear strategic and implementation plan for digital transformation.
- Raising the authority's digital transformation maturity level and achieving the third-highest rank in the Kingdom for progress in the Digital Transformation Index.
- Enhancing digital governance through an effective operating model and a clear regulatory framework.
- Enabling decision-makers to track initiatives and digital reports via an intelligent platform.
- Improving transparency and operational efficiency through unified systems for managing strategy, initiatives, projects, and performance indicators.
